FAQs

We tried to compile a list of the most frequently asked questions and our answers to them. Although this list is extensive, we understand it doesn’t answer everything. If you have any questions or concerns that aren’t addressed here, we recommending scheduling a free consultation with our team or by contacting us at support@oisystems.net for more info.

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Services & Solutions

01 What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a third‐party organization that assumes ongoing responsibility for monitoring and managing your network, infrastructure, cybersecurity, data backup, and disaster recovery needs—all with a proactive approach designed to prevent issues before they affect your operations. We offer a wide array of services that include not only the continuous upkeep of your systems and devices but also strategic IT consulting to ensure that your technology investments align with your overall business objectives.

Whether you require a fully managed solution or a co-managed approach that works in tandem with your internal IT team, our flexible model is tailored to meet your unique needs. Our delegation process is built on clear Service Level Agreements (SLAs) that define roles, responsibilities, and performance metrics, ensuring that routine maintenance, software and hardware updates, and even specialized security configurations are handled efficiently by our team of certified professionals.

This proactive management not only minimizes downtime and improves overall system efficiency but also provides you with predictable, subscription-based pricing that helps control your IT expenses. As your business evolves, our scalable solutions adapt seamlessly to your growing demands, offering you the benefits of industry-leading expertise without the burden of expanding your in-house staff.

In partnering with us, you gain a reliable, secure, and cost-effective IT infrastructure that empowers you to concentrate on what matters most—driving innovation and success.

02 What are the benefits of using an MSP?

Partnering with an MSP offers a host of benefits that directly impact your bottom line and overall business efficiency. One of the primary advantages is cost control. Instead of investing in a full-scale in-house IT department, you benefit from a predictable, subscription-based pricing model that provides comprehensive support without hidden expenses. This approach not only reduces overhead but also ensures that your IT spending aligns with your business growth.

Another significant benefit is enhanced operational efficiency. With proactive monitoring and maintenance, an MSP prevents issues before they become major disruptions. This proactive approach minimizes downtime, optimizes system performance, and ultimately keeps your business running smoothly. Access to cutting-edge technology and expertise means you’re always equipped with the best tools and practices, without having to continually invest in new equipment or training.

Moreover, MSPs bring specialized expertise to your organization. Their teams consist of certified professionals who are continuously updating their skills and staying abreast of the latest cybersecurity threats, industry trends, and technological advancements. This means that you can leverage expert knowledge to not only safeguard your IT infrastructure but also to drive strategic initiatives and innovation.

Scalability is another key advantage. As your business grows, your IT needs will evolve. An MSP’s flexible services are designed to scale with your business, ensuring that you always have the right level of support—whether you’re expanding operations or streamlining processes. This adaptability allows you to focus on core business strategies and revenue-generating activities without the burden of IT management.
In summary, partnering with an MSP not only offers cost predictability and improved efficiency but also provides access to specialized expertise, enhanced cybersecurity, and scalable solutions that keep your business agile and competitive.

03 What types of businesses benefit from MSP services?

Businesses of all sizes can benefit from MSP services, especially small to medium-sized businesses that lack an in-house IT team. Industries such as healthcare, legal, finance, education, and retail commonly use MSPs to maintain secure and efficient IT operations.

Truth be told, any business can benefit from MSP services if approached the proper way. Not every solution or service is applicable to all business and that’s where we shine. We fit your business model, budget, and operations to products and services that are both right for you and within your price range.

04 what services do you offer?

MSPs provide tailored IT solutions designed to meet the needs of businesses without requiring them to manage the technology themselves.

Managed IT Support and Helpdesk Services:
We provide end-to-end support for your IT needs, ensuring your team has access to fast and reliable help whenever technical issues arise. Our helpdesk services are available to troubleshoot problems, provide guidance, and minimize downtime.

Cloud Solutions and Management:
We help businesses leverage cloud-based platforms like Microsoft 365 and Google Workspace by managing setup, security, licensing, and ongoing support. Our cloud solutions ensure data accessibility, secure collaboration, and seamless integration with your business operations.

Cybersecurity and Compliance:
Our security solutions are designed to protect your business from cyber threats. We implement multi-layered security strategies, including endpoint protection, email filtering, network monitoring, and compliance management, ensuring your business meets industry regulations and remains secure against evolving threats.

Remote Monitoring and Management (RMM):
We proactively monitor your IT infrastructure, identifying and resolving issues before they impact your business. This includes software patching, system performance tracking, and proactive maintenance to ensure smooth operation.

Backup and Disaster Recovery (BDR):
Data loss can be catastrophic for any business. Our backup and disaster recovery solutions ensure your critical business data is securely backed up and quickly restorable in the event of hardware failures, cyberattacks, or natural disasters.

Network and Infrastructure Management:
We optimize and maintain your network, ensuring reliable connectivity and efficient performance. Our solutions include network security, Wi-Fi optimization, and hardware management to keep your business running smoothly.

IT Consulting and Strategy Planning:
Our strategic IT consulting services help businesses align technology with their long-term goals. Whether you’re expanding, migrating to the cloud, or looking for a more secure IT environment, we provide expert guidance and tailored solutions to support your business objectives.

05 do you help with microsoft 365?

Yes! We are specialized in setting up and managing Microsoft 365 tenants for our customers. We offer assistance in setup, management, security, and troubleshooting. On top of all of this get real-time security detection and response as well as backup services.

06 What if we already have an it person/team?

We can complement your in-house IT team by handling routine maintenance, security, and cloud management, allowing your internal team to focus on strategic initiatives.

07 What is the difference between break-fix IT and MSP services?

Break-fix IT support is reactive—meaning you only call for help when something breaks. MSP services are proactive, continuously monitoring and maintaining systems to prevent issues before they occur. Typically, businesses benefit more from the services of an MSP rather than break-fix and it can reduce downtime and expenses.

While we offer both to our customers, we highly recommend for on-going business operations to onboard a full-time MSP plan. We can help you get started or by answering any questions you may have on what is included.

08 How does billing work?

The terms of our billing relationship is outlined in each respective agreement. Due to the demands of each of our customers and their businesses, we are unable to provide uniform pricing for products and services. In most situations, your standard products are covered in the agreement along with included hours of labor.

If you are requesting services outside of the scope of an agreement or not covered by your alloted labor hours, you will be charged the going hourly rate – plus any adjusted rates for requests that are required out of normal working hours or during holidays. All labor has a minimum time billed which shall be 15-minutes, unless otherwise stated.

Billable labor will be invoiced and charged through the normal means of payment.

09 What is your refund Policy?

All products and services are non-refundable.

Exceptions may be made if there are direct issues with the product / service that are unable to be resolved by the end-user or Orion Intelligent Systems. These exceptions include products not performing as intended or technical issues with provisioning or accessing the respective product.

We work directly with the our destributors to deliver high-quality products directly to our customers. It is the responsibility of the business to consult their Customer Account Manager (CAM) prior to requesting any new products / services.

10 How long does it take to get started?

Usually your organization can begin taking advantage of our products and services within 24 hours of getting into contact with us. We prefer to schedule a consultation prior to account provisioning to ensure we are a good fit and can efficiently service your business.

If you want to learn more, visit our Getting Started page where you can schedule your free consultation for managed IT services.