FAQs

We tried to compile a list of the most frequently asked questions and our answers to them. Although this list is extensive, we understand it doesn’t answer everything. If you have any questions or concerns that aren’t addressed here, we recommending scheduling a free consultation with our team or by contacting us at support@oisystems.net for more info.

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01 What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that remotely manages a business’s IT infrastructure and end-user systems. MSPs provide proactive support, security, and maintenance to ensure seamless IT operations.

Think of us as your dedicated IT team working around the clock to manage your technical infrastructure. Now you can focus on the day-to-day operations and leave the IT overhead to our team of professionals.

02 What are the benefits of using an MSP?

Working with an MSP provides several advantages that can help businesses improve efficiency, security, and overall operations. Our services are completely scalable! Whether you are an established business or just starting out as a one-person shop, we’ve got solutions built for you and your budget

Proactive IT support and monitoring: Instead of waiting for something to break, MSPs continuously monitor your IT environment to detect potential problems before they escalate into critical issues. This reduces downtime, prevents costly repairs, and ensures smooth day-to-day operations.
Enhanced cybersecurity measures: Cyber threats are constantly evolving, and businesses of all sizes are at risk. MSPs implement robust security solutions, including firewalls, endpoint protection, multi-factor authentication, email filtering, and real-time threat detection to safeguard sensitive data and protect against cyberattacks.
Reduced downtime and increased efficiency: System outages and IT failures can bring business operations to a halt. MSPs proactively maintain and update systems to minimize downtime, ensuring employees can work efficiently without disruptions.
Predictable, fixed-cost IT management: Budgeting for IT expenses can be challenging when unexpected repairs or infrastructure upgrades arise. MSPs offer predictable, fixed-cost pricing models that help businesses plan IT expenditures without surprise costs.
Access to expert IT professionals: Hiring a full-time IT team can be expensive and impractical for many businesses. MSPs provide access to experienced IT professionals with expertise in various areas, from cybersecurity to cloud solutions, allowing businesses to benefit from high-level IT support without the overhead of an in-house team.
Scalability and flexibility: As businesses grow, their IT needs evolve. MSPs offer scalable solutions that allow businesses to add or remove services as needed, ensuring they always have the right level of IT support without unnecessary expenses.
Compliance and risk management: Many industries, such as healthcare, finance, and legal services, must adhere to strict regulatory requirements regarding data security and privacy. MSPs help businesses maintain compliance with industry regulations by implementing best practices, conducting security audits, and ensuring data protection measures are in place.
Improved focus on core business operations: Managing IT infrastructure can be time-consuming and distract from core business functions. By outsourcing IT management to an MSP, business owners and employees can focus on strategic growth, customer service, and operational improvements rather than dealing with IT issues.

03 What types of businesses benefit from MSP services?

Businesses of all sizes can benefit from MSP services, especially small to medium-sized businesses that lack an in-house IT team. Industries such as healthcare, legal, finance, education, and retail commonly use MSPs to maintain secure and efficient IT operations.

Truth be told, any business can benefit from MSP services if approached the proper way. Not every solution or service is applicable to all business and that’s where we shine. We fit your business model, budget, and operations to products and services that are both right for you and within your price range.

04 what services do you offer?

MSPs provide tailored IT solutions designed to meet the needs of businesses without requiring them to manage the technology themselves.

Managed IT Support and Helpdesk Services:
We provide end-to-end support for your IT needs, ensuring your team has access to fast and reliable help whenever technical issues arise. Our helpdesk services are available to troubleshoot problems, provide guidance, and minimize downtime.

Cloud Solutions and Management:
We help businesses leverage cloud-based platforms like Microsoft 365 and Google Workspace by managing setup, security, licensing, and ongoing support. Our cloud solutions ensure data accessibility, secure collaboration, and seamless integration with your business operations.

Cybersecurity and Compliance:
Our security solutions are designed to protect your business from cyber threats. We implement multi-layered security strategies, including endpoint protection, email filtering, network monitoring, and compliance management, ensuring your business meets industry regulations and remains secure against evolving threats.

Remote Monitoring and Management (RMM):
We proactively monitor your IT infrastructure, identifying and resolving issues before they impact your business. This includes software patching, system performance tracking, and proactive maintenance to ensure smooth operation.

Backup and Disaster Recovery (BDR):
Data loss can be catastrophic for any business. Our backup and disaster recovery solutions ensure your critical business data is securely backed up and quickly restorable in the event of hardware failures, cyberattacks, or natural disasters.

Network and Infrastructure Management:
We optimize and maintain your network, ensuring reliable connectivity and efficient performance. Our solutions include network security, Wi-Fi optimization, and hardware management to keep your business running smoothly.

IT Consulting and Strategy Planning:
Our strategic IT consulting services help businesses align technology with their long-term goals. Whether you’re expanding, migrating to the cloud, or looking for a more secure IT environment, we provide expert guidance and tailored solutions to support your business objectives.

05 do you help with microsoft 365?

Yes! We are specialized in setting up and managing Microsoft 365 tenants for our customers. We offer assistance in setup, management, security, and troubleshooting. On top of all of this get real-time security detection and response as well as backup services.

06 What if we already have an it person/team?

We can complement your in-house IT team by handling routine maintenance, security, and cloud management, allowing your internal team to focus on strategic initiatives.

07 What is the difference between break-fix IT and MSP services?

Break-fix IT support is reactive—meaning you only call for help when something breaks. MSP services are proactive, continuously monitoring and maintaining systems to prevent issues before they occur. Typically, businesses benefit more from the services of an MSP rather than break-fix and it can reduce downtime and expenses.

While we offer both to our customers, we highly recommend for on-going business operations to onboard a full-time MSP plan. We can help you get started or by answering any questions you may have on what is included.

08 How does billing work?

The terms of our billing relationship is outlined in each respective agreement. Due to the demands of each of our customers and their businesses, we are unable to provide uniform pricing for products and services. In most situations, your standard products are covered in the agreement along with included hours of labor.

If you are requesting services outside of the scope of an agreement or not covered by your alloted labor hours, you will be charged the going hourly rate – plus any adjusted rates for requests that are required out of normal working hours or during holidays. All labor has a minimum time billed which shall be 15-minutes, unless otherwise stated.

Billable labor will be invoiced and charged through the normal means of payment.

09 What is your refund Policy?

All products and services are non-refundable.

Exceptions may be made if there are direct issues with the product / service that are unable to be resolved by the end-user or Orion Intelligent Systems. These exceptions include products not performing as intended or technical issues with provisioning or accessing the respective product.

We work directly with the our destributors to deliver high-quality products directly to our customers. It is the responsibility of the business to consult their Customer Account Manager (CAM) prior to requesting any new products / services.

10 How long does it take to get started?

Usually your organization can begin taking advantage of our products and services within 24 hours of getting into contact with us. We prefer to schedule a consultation prior to account provisioning to ensure we are a good fit and can efficiently service your business.

If you want to learn more, visit our Getting Started page where you can schedule your free consultation for managed IT services.